Family Services
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Category
Information
A national sexual assault, domestic family violence counselling service.
Business Website Address
Business Phone Number
Location
Telephone and Online support
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire, Online
Referral Type
Self referral via telephone or chat support
Eligibility requirement
People affected by sexual assault or domestic or family violence in Australia.
Category
Information
Aboriginal Family Violence Prevention and Legal Service Victoria provides free telephone and face-to-face legal advice, referral and counselling for Indigenous women, men and children who are victims of sexual assault or family violence and for those who are at immediate risk of sexual assault or family violence. Casework and court representation is also available.
Business Website Address
Business Phone Number
Business Contact Email
Location
Abbotsford
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire
Referral Type
Self referral via telephone
Eligibility requirement
Indigenous women, men & children who are victims of sexual assault or family violence & for those who are at immediate risk of sexual assault or family violence; non-Aboriginal parents of Aboriginal children who are victims of family violence or sexual assault.
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Category
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Child FIRST teams are run by registered community services. They aim to assess the most appropriate service to provide help to a child of concern and their family. If Child FIRST believes that the child is in need of protection, they must report the case to Child Protection.
Business Website Address
Business Phone Number
Other contact details
Cardinia (03) 9705 3939 Cardinia Aborginal Childern and Families (03) 9794 5973; Casey (03) 9705 3939 Casey Aborginal Childern and Families (03) 9794 5973; Dandenong (03) 9705 3939 Dandenong Aborginal Childern and Families (03) 9794 5973
Location
South East
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire
Referral Type
Child FIRST receives phone referrals from professionals as well as parents where the referrer believes the family would benefit from parenting support, and has receive the parents’consent to make the referral on their behalf.
Eligibility requirement
Referring to Child FIRST should be considered where any of the following factors are involved: significant parenting problems that may be affecting the child’s development, family conflict (including family breakdown), families under pressure due to a family member’s physical or mental illness, substance abuse, disability or bereavement, young, isolated and/or unsupported families, or significant social or economic disadvantage that may adversely impact on a child’s care or development.
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Category
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The Child Protection Line is to make a report if you have formed a reasonable belief that a child has suffered or is likely to suffer significant harm as a result of abuse or neglect and their parent has not or is unlikely to protect them from harm of that type.
Business Website Address
Business Phone Number
Other contact details
13 12 28 (After Hours) ; International callers can ring South Division Intake on 61387655444
Location
Dandenong
Non-standard operating hours
All week 8:45am – 5:00 pm.
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire
Referral Type
Self referral and Agency via telephone. Mandatory reporting https://providers.dhhs.vic.gov.au/mandatory-reporting
Eligibility requirement
A report to Child Protection should be made when the child’s parent has not protected or is unlikely to protect the child from harm of that type in any of the following circumstances: the professional group has formed a reasonable belief that a child has been or is at risk of physical injury or sexual abuse and has not or is unlikely to be protected by the parents from that abuse.
Category
Information
Intouch Multicultural Centre is a specialist family violence service that works with women from migrant and refugee backgrounds, their families and their communities. InTouch provides case management to women, training, conducts research and runs community-based projects in order to address the issue of family violence in the community. The service provides: culturally responsive family violence case management support (in-language and in-culture), referrals to other related services including short-term housing, outreach support and advocacy on behalf of women, assistance and referral for trauma, assistance and referral for sexual assault and Family or relationship assistance.
Business Website Address
Business Phone Number
Business Contact Email
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire
Referral Type
Self referral: https://intouch.org.au/self-referral-form/ Practitioner referral: https://intouch.org.au/client-referral-form/
Eligibility requirement
Migrant and refugee women living in Victoria, who are experiencing or have experienced family violence
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Category
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Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. We have over 70 years’ experience providing family and relationship support services from more than 18 locations across Melbourne and Victoria. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians.
We provide a diverse range of services and programs including counselling; family dispute resolution (mediation); family violence services; relationship education; mental health services; specialised royal commission support services, workplace services; and professional development and training.
We are committed to inclusivity and providing safe, inclusive and accessible services for all people.
RAV acknowledges the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waterways of Australia. We support Aboriginal people’s right to self-determination and culturally safe services.
We recognise the lifelong impacts of childhood trauma.
We recognise those who had children taken away from them.
We provide a diverse range of services and programs including counselling; family dispute resolution (mediation); family violence services; relationship education; mental health services; specialised royal commission support services, workplace services; and professional development and training.
We are committed to inclusivity and providing safe, inclusive and accessible services for all people.
RAV acknowledges the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waterways of Australia. We support Aboriginal people’s right to self-determination and culturally safe services.
We recognise the lifelong impacts of childhood trauma.
We recognise those who had children taken away from them.
Business Website Address
Business Phone Number
Other contact details
Cranbourne: 03 5990 1900; Cranbourne North (men’s services only): 03 5911 5400
Business Contact Email
Location
Berwick, Cranbourne, Cranbourne North and online
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire
Referral Type
Self referral via phone or email
Eligibility requirement
Specialist counselling service and groups support women and children impacted by family violence. A Men’s Behaviour Change Program is available for men wanting to end their use of controlling and abusive behaviours (including violent incidents) and other problematic behaviour in their relationships. A Men’s Case Management Program offers individual support for men aged 18 years and over who want to take responsibility for and change their behaviour, but who are struggling with other challenges that are making change difficult. These challenges may include housing difficulties and homelessness, drug and alcohol use, and/or mental health issues.
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Safe Steps Family Violence Response Centre is Victoria’s statewide 24/7 first response service. They provide live chat support for safety planning, court support services and recovery services for those experiencing family violence or are concerned about someone experiencing family violence
Business Website Address
Business Phone Number
Business Contact Email
Webchat
Location
Telephone and Online support
Non-standard operating hours
24/7, 356 days a year.
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire, Online
Referral Type
Self, Agency Referral – chat support available via https://www.safesteps.org.au/our-services/services-for-women-children/family-violence-webchat-support/
Eligibility requirement
Women, men, young people & children experiencing family violence.
Category
Information
SECASA is a specialist sexual assault and family violence service, which provides:
• Therapeutic interventions and counselling following sexual assault and/or family violence, to victim/survivors and other affected family members
• 24/7 sexual assault crisis response
• Sexually Abusive Behaviour Treatment Services (SABTS) for children and young people with harmful sexual behaviours and their families
• Community education and prevention work, including programs in Early Learning Centres, Primary Schools and High schools
• Secondary consultation
• Professional training
SECASA is the largest family violence and sexual assault service provider across the south-east metropolitan Melbourne. We provide services to people who reside in, attend school or work in the following local government areas and shires: Frankston, Kingston, Port Phillip, Stonnington, Glen Eira, Greater Dandenong, Casey, Cardinia, and Bayside
• Therapeutic interventions and counselling following sexual assault and/or family violence, to victim/survivors and other affected family members
• 24/7 sexual assault crisis response
• Sexually Abusive Behaviour Treatment Services (SABTS) for children and young people with harmful sexual behaviours and their families
• Community education and prevention work, including programs in Early Learning Centres, Primary Schools and High schools
• Secondary consultation
• Professional training
SECASA is the largest family violence and sexual assault service provider across the south-east metropolitan Melbourne. We provide services to people who reside in, attend school or work in the following local government areas and shires: Frankston, Kingston, Port Phillip, Stonnington, Glen Eira, Greater Dandenong, Casey, Cardinia, and Bayside
Business Website Address
Business Phone Number
Other contact details
SECASA crisis line (03) 9594 2289
Business Contact Email
Location
Office Locations: East Bentleigh, Dandenong and Seaford
Non-standard operating hours
1800 806 292 after hours from 5pm to 9am
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire
Referral Type
Self referral or agency
Eligibility requirement
Victim survivor of sexual and physical violence, aged 4 and up
Category
Information
Wayss Family Violence specialists can assist with access to crisis accommodation, information on future housing options, information and support, safety planning, advocacy, and referral to services, including counselling, housing, material aid, health, legal and court support.
Business Website Address
Business Phone Number
Other contact details
Family Violence Support Services 1800 015 188 OR use contact form https://www.wayss.org.au/contact/
Business Contact Email
Location
Dandenong and Berwick (Berwick office temporarily closed)
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire
Referral Type
Self referral or agency via telephone
Eligibility requirement
Women and children who are homeless or at risk of homelessness due to domestic / family violence
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Category
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At Windermere we focus on the well-being of children, families and vulnerable community members. Working across south east Melbourne and inner Gippsland areas we empower, educate and support people to build better futures. Every day, thanks to government funding and generous donations we work together to find the right solutions for the many and varied complex issues faced by many in our community. We are NDIS registered and provide:
• Early childhood development, therapy and education services.
• NDIS & Disability supports which enable people to achieve their goals and become more independent.
• Community strengthening programs that address critical community health and wellbeing needs
• Early childhood development, therapy and education services.
• NDIS & Disability supports which enable people to achieve their goals and become more independent.
• Community strengthening programs that address critical community health and wellbeing needs
Business Website Address
Business Phone Number
Business Contact Email
Location
Narre Warren, Pakenham, Cranbourne
Service Areas in the South East
City of Greater Dandenong, City of Casey, Cardinia Shire
Referral Type
Referral types ary depending on the service. For more informatin call intake team or refer to https://www.windermere.org.au/refer
Eligibility requirement
Eligibility varies, dependin gon the service. For more information call our intake team. For people who are experiencing, or have experienced family violence..